Alliance for Better Long Term Care
The Alliance
RI State Long Term Care Ombudsman Program
Ombudsman Certified Nors Report
What does an Ombudsman Do? Program Statistics and Brochures
Become a Volunteer Ombudsman
Volunteer News
Resident Rights
Nursing Home Checklist & Words to Know
Choosing a Nursing Home
Assisted Living Program
Nursing Homes & Assisted Living Facility Best Practices
Addressing Problems in Facilities
Home Care & Hospice Program
Affiliations & Collaborative Relationships (Links)
Building Bridges Program
Donation in Memory
Annual Report 2016
Contact Alliance
Become a Volunteer Ombudsman


The Rhode Island Long Term Care Ombudsman Program is searching for VOLUNTEERS!

We are looking for individuals who are ready and willing to speak up for those who are unable to.

Please contact Lori Light  at 401-785-3340 or if you are interested. 
Fall training sessions beginning soon!


Volunteer Ombudsman Program

Nearly 50% of Rhode Island nursing homes residents do not receive any visits from family or friends. They feel alone, isolated and powerless. Volunteer ombudsmen speak for those who can no longer speak for themselves.
If you posses skills in listening, communicating, problem solving, empathy, and good judgement and wish to help elderly and disabled Rhode Islanders who receive long term care, please consider becoming a volunteer ombudsman.
We seek those who are willing to complete a comprehensive training course and who can devote three hours per week assisting residents at assigned facilities close to home or work.

How to Become a Volunteer Ombudsman

Prospective volunteers must submit two business related letters of recommendation (not from family or friends).
Attend a 36 hour training program held over the course of two weeks; pass a written test and sign a confidentiality form.
Pass a criminal background check and a PPD test for tuberculosis.
Volunteer three hours per week visiting residents at assigned facilities convenient to their workplace or home.
Attend short continuing education programs several times a year.

Consider becoming a volunteer Ombudsman

Picture yourself in the future. You are very old and live in a nursing home. You may be relatively healthy and on top of things or you may be sick and suffer from dementia. Either way you are alone. Who will speak for you when your pain medication isn’t working or when you are abused by another resident or neglected by staff? Who will speak for you?
You will have a chance to speak for those who can no longer speak for themselves. Often you will be the only friend of someone who lives in a nursing home.
Volunteer ombudsmen are more than just caring people who are good listeners. They are serious advocates who can act on behalf of residents and long term care consumers on issues of abuse, neglect or exploitation.
They speak for those who can no longer speak for themselves, often solving minor problems before they become serious issues. They also represent the Alliance at official meetings such as quality surveys performed by the RI Department of Health.

Certified Volunteer Ombudsmen

Volunteer Ombudsman are individuals from every walk of life who advocate for and defend the rights of elderly and disabled persons living in nursing homes, assisted living facilities, home care or hospice.
You can make a difference one person at a time!
Please contact us for more information about becoming a volunteer ombudsman at 401-785-3340 or  1-888-351-0808 and ask for Lori Light or email at

Volunteer Stories

“A resident’s daughter called me to discuss several issues regarding her mother’s care. She had already talked to the social worker and the director of nursing. In a very short time, working with me and the staff, the daughter was able to understand the whole picture. Her mother was transferred to a different wing in the facility and everyone was more comfortable with the situation. I think we make a difference by reassuring families that situations can change.”  Elaine Hale

“I worked with one resident who enjoyed reading, knitting and was pleased with the care she received. After a roommate issue, the resident agreed to a room change which put her in a different unit. One day I found her in tears and disoriented. She refused to leave the room. Although the nurse was in the room and aware of the situation, I spent time with the resident and worked to find a solution. The following week she moved back to the original unit and was very happy to be back with familiar staff.”
Carole Coleman

“I was able to help a woman who wanted to return to her home and die among the things she loved and collected all her life. After working with the staff at the nursing facility, this resident was able to return to her home. She died three weeks later.” Anne Yidiaris